Shipping
Do you offer free shipping?
Yes. Shipping is free on all orders within Canada, with no minimum order value.
How long does shipping take?
Orders are processed within 1 to 3 business days and delivered within 5 to 7 business days after dispatch. In total, you can expect your order 6 to 10 business days after placing it. See our Shipping Policy for details.
How can I track my order?
As soon as your parcel is on its way, you receive a shipping confirmation by e-mail with your tracking number. You can follow your order on our Track Your Order page. Tracking information can take 2 to 5 business days to update after dispatch.
Will I receive a confirmation e-mail after placing an order?
Yes. You receive an order confirmation right after your purchase and a second e-mail with your tracking number when the order ships. If you cannot find them, please check your spam folder or contact us.
What if my order is delayed?
If your order has not arrived within 3 business days after the estimated delivery window, e-mail us at info@averyandsage.com with your order number. We investigate with the carrier and send a replacement or refund if the parcel cannot be located.
Returns
Can I return items if I don't like them?
Yes. You can return any item within 30 days of delivery for a full refund of the item price, as long as it is unworn, unwashed and undamaged, with the tags attached. This also applies to sale items. See our Return & Refund Policy.
Is return shipping free?
Return shipping for a change of mind is paid by the customer. If we sent you a wrong, damaged or faulty item, we cover the costs.
How do I return an item?
E-mail us at info@averyandsage.com with your order number and the items you want to return. We reply with the return instructions and the return address. Please wait for our instructions before sending anything back.
When do I receive my refund?
Within 10 business days after your return has arrived and has been checked, on the original payment method.
Can I exchange an item?
The fastest way is to return the item for a refund and place a new order for the size or colour you would like.
What should I do if I receive a damaged or incorrect item?
E-mail us within 30 days of delivery with your order number and a few photos. We send a replacement or refund you in full, at our cost.
Orders and payment
Can I cancel or change my order?
Yes, free of charge within 24 hours of placing the order, as long as it has not shipped. E-mail us as soon as possible with your order number. Once a parcel has been dispatched, it can be returned after delivery.
What payment methods do you accept?
You can pay with the secure payment methods shown at checkout, including major credit cards.
Is my payment secure?
Yes. Our store runs on Shopify, payments are processed by certified payment providers over an encrypted connection, and we never see or store your full card details.
How do I choose the right size?
Every product page has a size guide with measurements. Compare them with a garment you already own. If you are between two sizes, we recommend the larger one. Not sure? E-mail us and we are happy to advise.
Contact
How can I contact you?
E-mail us at info@averyandsage.com or use the form on our contact page. Our customer service is available Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time), and we usually reply within 24 hours on business days.